RETURN INSTRUCTIONS

Return Instructions

If you wish to return an item to TheJacketMaker, please follow the instructions below within 30 days of delivery.

  1. Pack the item(s) securely in the original product packaging.All items must be returned in good condition. In case the item(s) is received in damaged condition, please contact the customer support.

  2. Send the return package to the following address,

    please include your order details slip with the item(s)..

    The Jacket Maker,

    22 Ibex house

    Burlington road

    Slough, SL1 2BY

    UK

  3. Package should be shipped pre-paid through a traceable method like Royal Mail or any Insured Parcel Post.
  4. Please file the product return using the form below

FILE PRODUCT RETURN

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  • Customers have to bear charges for shipping back the item to us. Shipping and Handling costs and other charges are non-refundable. We cannot accept COD deliveries.
  • You must provide correct Return Tracking number when filing the Return Form in order to get your return successfully processed.
  • Regular products can be returned for refund, exchange or store credit, whereas, bespoke or made-to-measure products can only be returned for alteration.
  • Once the Fulfillment center has received and inspected your return (Usually within 72 hours of receipt), you will receive an email confirmation that your return is completed. In case of refund, it will be issued within 7 days. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.
  • For complete return policies, please visit the following link: here

Have questions?

TheJacketMaker Team is happy to help!

Email us at : contact@thejacketmaker.com